Nexus Notes

Let AI Handle the Routine. Let Humans Handle the Unexpected. As artificial intelligence becomes more deeply embedded in our organizations, it is tempting to overstate its purpose. The promise of faster decision-making, lower costs, and greater efficiency often becomes the headline. But in reality, AI is not here to replace us. It is here to reassign us. It is here to shift our attention from the mundane to the meaningful, from routine tasks to complex problems that still require human...

Why Businesses Should Drive AI Adoption When people talk about artificial intelligence in the workplace, the conversation often centers around how employees can use AI to boost productivity, reduce busywork, or improve creative output. However, this framing overlooks the more substantial driver of AI adoption: organizational interest in risk mitigation, consistency, and systems control. While individual users may be motivated by convenience or curiosity, businesses are motivated by the need...

Why Generative AI Feels Inevitable The rise of generative AI has captured the attention of industries across the globe. Tools like ChatGPT, Claude, and Grok are not just fads or productivity novelties; they reflect a more profound truth about the nature of modern work. For decades, organizations have quietly increased the mental load on professionals, asking individuals to manage increasingly complex roles, responsibilities, and technologies without a corresponding increase in cognitive...

Superspecialists in AI Artificial intelligence is not a single technology or tool. It is a dynamic ecosystem comprising models, methods, platforms, and people. As this ecosystem expands, we see an industry defined by deep specialization. AI is no longer one field. It has many different components, and each branch is growing rapidly in depth and complexity. The Emergence of Superspecialists This shift has given rise to what we might call AI superspecialists. These professionals and...

The Real Reason AI Is Failing In The Checklist Manifesto, Atul Gawande writes that failure stems from one of two things. The first is ignorance: we don’t know what we need to know. The second is ineptitude: we know, but fail to apply it correctly. He argues that we need more of eptitude, a rarely used word that means the ability to apply knowledge consistently and effectively. This distinction struck me as I considered the state of artificial intelligence in business and society. AI is...

Reframing the Question: Rethinking Process in the Age of Generative AI For years, leadership, education, and business strategy have hinged on a familiar question: Do we follow the established steps or step outside the process to creatively solve the problem? It was a practical distinction. Some situations required disciplined adherence to a proven method. Others required innovation, ambiguity tolerance, and critical thinking. However, the emergence of generative AI, natural language...

If You Use AI at Work, Treat It Like Email The recent court ruling requiring OpenAI to preserve all user chat logs, even those users had previously deleted, should serve as a wake-up call for every professional using AI in the workplace. Whether individuals leverage tools like ChatGPT, Gemini, or Claude for writing, research, ideation, or strategic analysis, these interactions are increasingly treated as permanent digital records. While many still perceive AI prompts as fleeting and casual,...

Confident, But Not Always Correct: Building Stronger AI Users Through Critical Thinking As generative artificial intelligence becomes embedded in daily workflows, from research and writing to decision support and strategic planning, its presence is exciting and transformative. Organizations and individuals alike are discovering new levels of efficiency, insight, and creative potential. But with this transformation comes a new responsibility: learning how to engage with AI tools thoughtfully...

Raising Resilience: Why I Talk to My Kids About AI With Hope, Not Fear As a parent and a professional immersed in artificial intelligence, I often find myself standing at the intersection of innovation and uncertainty. Like many, I think about the future of work: what it means for my children, my colleagues, and future generations. But unlike the growing narrative of fear, my perspective is rooted in optimism. I understand the concern. AI is accelerating change across industries, and it is...

LLMs: Quilting with Words Many of you are aware that I am a technology enthusiast with a particular focus on artificial intelligence and its impact on reshaping our world of work. But what you may not know is that I am also a traditionalist and a creator of quilts. Yes, I buy yards of fabric, cut it into small shapes, and reassemble those pieces into something beautiful and functional. Quilting is a tactile, creative process that allows me to slow down and reflect, especially as I am also...